The following terms and conditions apply to bookings made by you through your usage of www.hanoitosercotravel.com
MAKING A RESERVATION
You must use a credit card to guarantee a reservation. Total value of your reservation will be charged on your credit card when we re-confirm your booking by email (popularly used) or fax with hotel voucher attached. Receipt of this amount will be sent after we have received bank's notice, normally 2-3 working days later.
Amendments to your reservation must be notified to and agreed by www.hanoitosercotravel.com
CANCELLATIONS AND CANCELLATION FEES
All cancellations must be received in writing, sent to us via email or fax. You do not have to pay any cancellation fee if you cancel your reservation more than seven (7) working days before the check-in date. In that case, we shall return this amount to your credit card.
Otherwise, if you cancel your reservations within seven (7) working days prior to the check-in date, the cancellation fee equivalent to your reservation value of 01-night will be charged as hotel's no-show policy.
Children under 12 years is generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least two full paying adults and stays in the same room. An extra bed is fully charged as adult.
DEPOSIT AND PAYMENT
A deposit of 20% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$ 100, a US$ 100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
The remaining balance of the tour price (80%) is due upon arrival in Vietnam , payable at one of our three offices in Vietnam . Cash is preferred to reduce any processing fees that may affect your cost.
CANCELLATIONS AND REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
More than fourteen (14) days prior to departure: The total deposit paid to us (20% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
Less than fourteen (14) days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Vietnamtravelgroup, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.